Welcome to By.Louella
We are delighted to present to you the most beautiful designs of abayas and Emirati makhwar
Please read the order policy carefully before completing your purchase
Order Confirmation
-Orders are processed after full payment is received and the requested sizes and colors are confirmed.
-An email or text message will be sent to confirm your order and its details.
Custom Tailoring and Sizes
-All pieces are tailored according to the customer's measurements and special requests.
-Special modifications (such as changing the color or adding embroidery) are available upon request, with additional charges applied if necessary.
Processing and Delivery Time
-Order processing typically takes 7 to 14 business days and may vary depending on order volume or peak seasons.
-We offer local and international shipping with a tracking number for your order.
Payment
-We provide secure payment methods (Credit Card / Mada / Bank Transfer)
-The order is confirmed once full payment is received
Cancellation & Returns
-Since all pieces are custom-made for each client, we do not accept returns or exchanges unless there is a manufacturing defect
-You can cancel your order within 24 hours of payment
Customer Service
-For any inquiries or order modifications, you can contact us via the email or WhatsApp provided on the page